for excellent patient experience by NRC Health, serves millions annually with nationally recognized quality care and one of the nation's largest Accountable Care Organizations. health systems and named the top large system in the U.S. 'When our patients come to Mercy, we want their first and last experience on campus – parking – to be as high quality as the care they receive,' said Jason Grellner, executive director of public safety across Mercy. Louis earned a spot on the Top 100 Consumer Loyalty list by NRC Health. Mercy earned the 2022 Excellence in Patient Experience by NRC Health, which recognizes health systems and hospitals that have demonstrated their commitment to improving patients' care experiences. The parking system is one of many new technologies planned for the Mercy Ballas Center for Multispecialty Care to create a better patient experience. Louis campus and across Mercy's footprint in multiple states. Once someone chooses a floor, directional signs provide guidance and color-coded indicators display red for occupied, green for open and blue for handicapped, which will further ease the process and remove what can feel like endless circling to find a spot.īesides Mercy Ballas' smart garage, the technology will be added to existing parking structures on Mercy's St. And when you're managing your health, it's even easier to get distracted and forget where you parked.'Ĭlear electronic signage in the garage will highlight how many spaces are open on each level in real time. 'We've all parked somewhere and later forgotten where. It even helps if a patient forgets where they park,' Dr. Bright green and red lights direct patients to open spaces in the garage more quickly, saving time and frustration. The garage is equipped with an innovative, camera-based system and the latest sensor technology. When our patients come for doctors' appointments, procedures and surgeries, we want to remove the added stress that often comes with getting into a building.'Ī new setup at Mercy Ballas does just that by guiding visitors to the closest available parking spaces. 'It's no secret that parking at health care facilities in urban areas across the U.S. 'When patients come to Mercy, we want parking to be as high quality as the care they receive.'

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